Find your questions and answers here

Frequently Asked Questions

Unable to find the answers for your questions?

Feel free to contact us at support@avescloud.com or send us a message via contact form.

First, you need to verify that the domain name you chosen is still available for registration. If the domain name is listed as available, then you may proceed to register the domain name with us by filling up the online form. Once we had received your payment, we will immediately proceed with your chosen domain name registration.

We accept credit/debit card payment via PayPal. (PayPal account is not required)

AvesCloud offers a full 30-day money back guarantee. No questions asked. 

If you are not happy for any reason, cancel your hosting service with us within 30 days of signup and your full setup fees and monthly costs will be refunded. The only exception to a refund cases is that if you violate AvesCloud Terms of Service (TOS). Violations of our TOS usually are due to spamming, hacking, and illegal activities or contents. Refund will not be given to those who violates our TOS.

Yes. You will have access to your account 24 hours a day.

You can set up Email Accounts, Forwarders, & Auto-Responders in cPanel control panel that comes with every web hosting package by AvesCloud. This can all be done easily by yourself. Of course, if you ever need assistance in setting up your email, we would love to assist you.

Yes, you will be able to access your domain name with or without the www. Many Web hosting providers now provide this capability. For example, you can access your domain name by going to “www.yourdomain.com” or “yourdomain.com”.

We will temporarily suspend client’s hosting account if the account is :

  • having abnormal activity;
  • heavily impacting server due to bad scripting or incorrect script;
  • spamming email;
  • hosting of porn contents;
  • hosting of illegal contents or activity in regards of local laws and regulations;
  • hosting of unauthorized copyrighted text, images, music, videos, movies, programs, etc.

Upon account suspension, we will notify client regarding the issue via e-mail. Client is then required to take proper action to rectify the issue. Once we verify that the issue had been resolve, we will re-activate client’s hosting account within 24 hours upon request.

Sorry, we are only able to register your domain name after we had received your payment. However, we are able to create your hosting account prior to your payment.

No. All costs are stated clearly on our website. We do not hide fees in fine print, or in our terms of service pages. The only cost that are commonly found to occur beyond your expected fixed monthly/annual rates as per service, are those due to exceeding disk space or bandwidth usage. Pricing for such is also stated in details on our website.

We will be processing customer’s refunds during the first week of every month. So which means, if you request refund at second week of the month, you will need to wait until next month before your refund request is being processed.

The easiest way to do so is by using FTP client software like WsFTP, CuteFTP AceFTP and many more. These programs allow you to easily copy files from your local harddisk to your website. Besides, you could also upload files by using cPanel file manager feature, which can be done without any third party software involved.

We backup your data and contents on daily/weekly and monthly basis. The monthly/weekly backups are configured to auto overwriting the previous month/week backup, which means you will not be able to restore to data 2 months/weeks ago. As for daily backups, we will keep your backup files for up to 3 days, which means the forth day’s backup data will overwrite the first day’s backup. Please take note that the backup file is not calculated in your disk space allocation and it is a free service provided by AvesCloud.

To avoid downtime, please follow these procedures: 

  1. Sign up for a Web hosting account using our online order form. Once your account is setup, you will receive an e-mail from us with your FTP login information. Next, upload all of your files to our Web server.
  2. After you’re done uploading your files, contact your domain name registrar and have your domain name pointed to our DNS numbers indicated in email.
  3. Now, be patient. It will take about 48-72 hours for your registrar to update their DNS (the amount of actual time varies by registrar). Once it’s updated, your domain name will point to your new website that is hosted on AvesCloud hosting servers automatically.
  4. If you use e-mail associated with the domain name, we recommend you check mail at both locations (with your previous hosting company and on our mail server). Once you confirm that all e-mail settings and your website are properly pointed to AvesCloud, go ahead and cancel your account with your previous hosting company.